FAQ
Orders & Shipping
Do you ship Australia-wide?
Yes, we offer Australia-wide shipping on most products. Shipping times may vary depending on your location and the size of the item.
How long does delivery take?
Delivery timeframes vary depending on the product and destination. Smaller accessories may arrive within a few business days, while larger freight items such as canopies, bull bars and roof racks may require additional transit time.
Will I receive tracking information?
Yes. Tracking details will be provided once your order has been dispatched where available.
Can I pick up my order?
Selected products may be available for local pickup depending on stock location. Please contact our team before ordering to confirm availability.
Do you keep products in stock?
Some popular products are kept in stock, while others may be made to order or shipped directly from our warehouse network. Please contact us if you would like to confirm stock availability before purchasing.
Product & Fitment
How do I know if a product fits my vehicle?
Most listings include compatible vehicle models and years. If you are unsure, please contact us with your vehicle make, model and year before placing an order.
Are your products suitable for Australian conditions?
Yes. Our products are selected with Australian conditions in mind, including off-road touring, worksite use and harsh weather environments.
Do bull bars affect parking sensors or safety systems?
Some products are designed to retain compatibility with factory sensors and safety features. Please carefully review the product description or contact us for confirmation before purchase.
Are roof racks and platforms weight-rated?
Yes. Roof racks and platforms have load ratings, however vehicle manufacturer roof load limits still apply. Always follow both product specifications and vehicle guidelines.
Can I install the products myself?
Some accessories can be installed at home with basic tools, while larger items such as bull bars, canopies, roof racks and electrical accessories are recommended for professional installation.
Professional Installation
Do you offer installation services?
Yes. We provide professional installation services for selected 4x4 accessories including canopies, roller shutters, roof racks, bull bars, side steps and other vehicle accessories.
Where are your installation services available?
Installation services are available through selected partner locations. Please contact our team to confirm installation availability in your area.
Can I purchase products without installation?
Absolutely. Customers can choose supply-only or supply-and-install options depending on their needs.
How long does installation take?
Installation times vary depending on the product and vehicle type. Smaller accessories may take a few hours, while larger installations may require additional time.
Do I need to book installation in advance?
Yes. We recommend booking installation appointments in advance to secure availability and minimise delays.
Are your installers experienced with 4WD accessories?
Yes. Our installation team regularly works with popular Australian vehicles including:
* Ford Ranger
* Toyota Hilux
* Isuzu D-MAX
* BYD Shark 6
* Nissan Navara
* Mazda BT-50
* Toyota Prado
* Toyota LandCruiser
* Kia Tasman
and many more.
Will installation affect my vehicle warranty?
Professional installation helps ensure products are fitted correctly and according to manufacturer recommendations. If you have any concerns regarding warranty or compatibility, our team can assist before purchase.
Can you help with a complete touring or work setup?
Yes. We can assist with planning and installing complete vehicle setups including canopies, roof racks, roller shutters, storage systems, lighting and touring accessories.
Warranty & Returns
Do your products come with warranty?
Yes. Warranty coverage varies depending on the product category and manufacturer. Please refer to the individual product listing or contact us for more information.
What happens if my order arrives damaged?
If your order arrives damaged, please contact us as soon as possible with photos of the product and packaging so our team can assist with a replacement or solution.
Can I return a product if I ordered the wrong item?
Please contact us before returning any item. Returned products generally need to be unused and in original packaging.
Do you offer refunds for change of mind?
Change of mind returns may be accepted on selected products, subject to approval and return conditions.
Payments
What payment methods do you accept?
We accept major payment methods available through our secure online checkout system, including card payments, PayPal, AfterPay, Zip, Google Pay & Apple Pay.
Is it safe to order from your website?
Yes. Orders placed through our website are processed using secure payment systems designed to protect customer information.
General Questions
Can you help me choose the right accessories for my vehicle?
Absolutely. Our team can help recommend suitable accessories based on your vehicle, usage and budget.
I cannot find my vehicle on your website. Can you still help?
Yes. Contact our team with your vehicle details and we can check upcoming products or alternative options for your setup.
What vehicles do you specialise in?
We support a wide range of popular Australian vehicles including:
* Ford Ranger
* Toyota Hilux
* Isuzu D-MAX
* BYD Shark 6
* Toyota Prado
* Nissan Navara
* Mazda BT-50
* Toyota LandCruiser
* Kia Tasman
and more.
Do you sell products for both work and touring setups?
Yes. We supply accessories suitable for tradie work vehicles, daily driving, off-road touring and camping setups.
